Returns & Exchanges
At Jamo, we stand by the quality of our electronics and offer a 30-day return policy for a full refund or exchange. Items must be returned in their original packaging with all included accessories and documentation to qualify.
Initiate Your Request
Log into your Jamo account and navigate to your order history to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Package Your Device
Carefully pack the electronic device in its original box, ensuring all cables, manuals, and protective inserts are included to prevent damage during transit.
Ship to Jamo
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the device's condition, we will process your refund or ship your replacement within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing